Technical Support

Help Ticket

ServiceNow
Your NetID@tamu.edu is required

Our office and phone support hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

View our Maps & Facilities page to locate our offices.

About ServiceNow

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ServiceNow is the Texas A&M University System's customer service platform for providing technical support.

Submit a help ticket either by emailing itshelp@tamu.edu or through the ServiceNow site. Your NetID@tamu.edu is required.

Note: We typically respond within two to four hours after receiving support requests during normal business hours. However, actual response times may vary depending on the volume of requests we receive at any one time, especially at the start and end of semesters.